Refund Policy

Refund policy for items purchased from shop.cbuilde.com

Cancellation

Your right to cancel an order starts the moment you place your order and doesn’t end until 14 days from the day you receive your goods.

If you change your mind about the order, you can notify us of your intention to cancel in writing, either by e-mail or by returning the supplied cancellation form.

You must then return the item(s) to us in an as new, unused condition. You will bear the cost of returning the items and we suggest that you obtain proof of posting when you do so.

The goods must be returned within 14 days of the cancellation notification. No refunds will be made until we acknowledge receipt of the items to the address stated above within this timeframe.

Faulty Items

You have an early right to reject goods that are faulty, of an unsatisfactory quality, or not as described and get a full refund (via the original payment method), but this right is limited to 30 days from the date of purchase of your item(s).

You must inform us of your wish to reject the item(s) within 30 days of receipt in writing by either by e-mail or by returning the supplied returns form.

We will require you to return the items to us within 30 days of notifying us of your wish to reject.

In the instance of faulty items, you have the right to a full refund, including the cost of returning the faulty items to us, which will be paid at the lowest costs applicable to the package.

Once we’ve received the returned items, a refund will be credited via the original payment method within 14 days.

Alternatively, we can send you a replacement item. You will need to state your preference on the returns form.

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